Terms and Conditions

1. Registration & Account Usage

  • To use certain features of Asafood (such as placing an order), you may be required to create an account.
  • You must provide accurate and complete information during registration and keep your account details updated.
  • You are responsible for keeping your login credentials secure and for all activities that occur under your account.
  • If you suspect any unauthorized use of your account, you must notify us immediately.
  • Asafood reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activities.

2. No Return Policy

  • Once food has been delivered to you, we do not accept any returns.
  • This is because food is perishable and cannot be resold or reused once it leaves the restaurant or kitchen.

3. Quality Concerns

  • We work only with trusted restaurants, vendors, and home cooks to provide fresh and quality food.
  • If you face any problem with your order (wrong item, quality issue, missing items), please contact us immediately through our Contact Us page, email, or phone.
  • We will review your complaint and take necessary action, which may include arranging a replacement from the vendor or another suitable solution.

4. Order Responsibility

  • Please check your order details before confirming your purchase.
  • Once an order is confirmed and prepared, it cannot be canceled.

5. Delivery

  • We aim to deliver your food as quickly as possible, but delivery times may vary depending on traffic, weather, and vendor preparation times.

6. Liability

  • Asafood is a platform that connects customers with food vendors.
  • The vendor is responsible for food preparation and quality.
  • Asafood is responsible for managing orders and delivery, but we are not liable for any direct or indirect damage caused by food consumption.

7. Contact Us

If you have any questions or concerns regarding these terms or your order, you can reach us at: